Our Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Glen-Yr-Afon House Hotel's relationship with you in relation to this website. If you do not want to accept these Terms & Conditions of Use you must not continue to use this website. The viewing by You of three or more pages within this Website shall be deemed as your acceptance of these Terms and Conditions.

The term ‘GYA’, ‘Glen Yr Afon House Hotel’ ‘Glen-Yr-Afon’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is

Glen-Yr-Afon House Hotel Ltd
Pontypool Road
Usk
Monmouthshire
NP15 1SY

Company No. 4215678

The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Website content

Whilst all reasonable care has been taken in the preparation of this website, all recommendations or suggestions regarding the use and application of products are made without guarantee, since conditions of use are beyond our control. Owing to a policy of constant improvement, information herein is subject to change without notice.

We own the copyright to all the contents of this website other than that created by our clients and suppliers. Any content uploaded and consented by clients and suppliers remain the property of our clients and suppliers, but are licensed to us for reproduction purposes on this and any website operated by us in connection with our business practices. All trademarks and other intellectual property are owned or licensed by us (unless otherwise specified).

You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us (except as stated below).

You may print or download any page(s) for your own personal and non-commercial use. If you have any doubts about what you can do, please go to our "Contact Us" page to apply for permission to reproduce the website.

While our website is as accurate as possible, we cannot accept responsibility for any inaccuracies or errors.

You shall not use the website in any way which will damage it or interrupt its provision. You shall not use the website to transmit or post any computer viruses.

We cannot guarantee that the website is free from computer viruses, and you should take your own precautions in this respect.

We will try to make sure that the website is always available. However, this is not always possible, and we are not liable if the website is unavailable.

Links

This Website may contain links to other Websites which are independent of this Website. These external websites are not under our control. We make no representation or warranty as to the accuracy, value, integrity, completeness or authenticity of the information or opinions contained in any such linked Website. Any link to another Website shall not in any manner be construed as an endorsement by us of that Website, or of the products or services described therein.

Furthermore, these links may lead to sites or links that contain offensive and objectionable content or which may contain dangerous computer viruses. You assume, and we hereby disclaim, all responsibility for any of the content on these sites or for any damage sustained by users of these sites.

We provide these links because we think they might interest you, but we do not monitor or endorse these other websites. We do not exercise any editorial control over the information you may find at these locations.

Termination of this or any website operated by us

We reserve the right to terminate the website or remove any of the services on it with immediate effect at any time, for example if:
(i) there is a change in the law which limits our ability to provide the website
(ii) an event beyond our control stops us providing the website (e.g. technical difficulties)

General

These Terms & Conditions of Use are governed by the law of England and Wales and you and we agree to use a court in the administrative district of Monmouthshire if there is any dispute between us.

If any part of these Terms & Conditions of Use is found to be invalid by law, the rest of them remain valid and enforceable.

Use of the website is at your own risk. We take no responsibility for any loss or damage suffered as a result of use of the website (e.g. loss of profit), even if we could have foreseen the loss, or the possibility of it was brought to our attention.

 

Terms and Conditions for Weddings

A provisional booking for the date of your choice will be held for a maximum of 14 days.  After 14 days, a non-refundable administration fee of £500 is required to confirm your provisional booking. This will be deducted from your account balance. Confirmation of the booking will then be made in writing by the Hotel.  A charge of 3% will be applicable to all credit card payments.

Payments
Twelve months before the date of your wedding, you will be required to make a further payment of £1000. Additionally, six months before the date of your wedding, you will be required to make a further payment of £1000.  Your final account will then be sent to you four weeks before the date of your wedding, requesting full payment no later than 14 days before your wedding date.  Late payments may incur an additional charge. We regret that we are unable to accept payment by cheque for payments made less than 14 days before your wedding date.  Any extras incurred are to be settled on the day of the event. All payments will be confirmed in writing.

Price guarantee
All prices are current and inclusive of VAT, unless otherwise stated.  Whilst every effort will be made to maintain current prices, they may be subject to alteration at management discretion, without prior notice.  Where prices have yet to be set in respect of the date of your wedding, any bookings confirmed will be subject to the knowledge that annual increases may apply.

Minimum numbers
We reserve the right to set minimum numbers for certain dates.  Where minimum numbers apply, you will be required to select a drinks package and wedding breakfast for the specified number of daytime guests and an evening buffet or hog roast for the specified number of evening guests.  Alternatively you can select an equivalent all-inclusive package.

On these dates weddings must comply with the minimum requirements and payment for this number will still be required where numbers fall below. Final numbers must be confirmed with the Hotel at least 14 days prior to the wedding date. We regret that any shortfall in numbers less than 14 days prior to your event will result in full payment being charged. Refunds will not be given for guests that do not attend.  Additionally, for New Year’s Eve bookings, all bedrooms will need to be paid for as part of the booking.

Food and Beverage
Evening buffets / hog roasts must be ordered for the total number of guests attending the evening function.  No outside catering is permitted at the Hotel. All alcoholic beverages brought onto our premises are subject to a corkage charge. 

Corkage
Weddings will be permitted to supply their own wines subject to the provision of a minimum quantity of bottles being provided.  The minimum requirements are for a sparkling wine (or agreed equivalent) to be supplied (min 1 glass per guest) for arrival drink or post-ceremony, at least 2 glasses of wine per guest for the wedding breakfast and 1 glass per guest of sparkling wine/champagne (or agreed equivalent) for the toast.  Where the number of bottles supplied falls below the minimum requirements, corkage will be charged at the minimum rates.

Children
Children under the age of eight years will be charged per head. Where an all-inclusive wedding package is chosen, two children (under the age of eight years) will equate to one adult place.  We regret that no discount can be offered for children in respect of the evening refreshments.

Photographs
We reserve the right to use any photographs we take of your wedding or your guests in our publicity material or on our website.

Special Requirements
It is the client’s responsibility to inform the hotel prior to the event, of any special dietary requirements or food allergies of any of the wedding guests. Glen-Yr-Afon House Hotel and Clarkes Restaurant makes every attempt to identify ingredients that may cause allergic reactions for those with food allergies. Every effort is made to instruct our food production staff on the severity of food allergies. However, there is always a risk of contamination. There is also a possibility that manufacturers of the commercial foods we use could change the formulation at any time, without notice. Customers concerned with food allergies need to be aware of this risk. Any wheelchair accessibility requirements must also be notified to the Hotel in advance of the wedding.

Accommodation
It is the responsibility of the client, at the time of confirming the booking to enquire about room availability and request a number of bedrooms to be reserved for wedding guests.  Priority for guest rooms will be given to the wedding party of the day.  Individual guests must confirm their reservation and pay a non-returnable deposit of £50.00 per room per night.  Rooms will be released twelve weeks prior to the wedding date if not confirmed with a name, deposit and payment details. Exclusive use of all 27 bedrooms (where available), will require a non-refundable deposit of £50.00 per room to be paid at the same time the interim payment is sought ie six months before the wedding. 

Smoking
We operate a strict no-smoking policy throughout the building.  Smoking is permitted outside in the smoking shelter only, where ashtrays are provided.  If ashtrays are not used, an extra charge may be levied to the Bridal party for the cleaning up of cigarette butts.  It is against the law to smoke in a public building.  Out of fairness to the next guest and to maintain our integrity as a clean and non-smoking establishment, we do not permit smoking in any of our bedrooms.  It is usual for us to charge an extra night’s accommodation if we feel we cannot re-let a room which smells of smoke after departure.

Damage
The client is responsible to the Hotel for any damages caused by the client or their guests or agents.

Entertainment
We require a copy of valid public liability insurance for any sub –contractor i.e. entertainment arranged by yourselves.  Failure to provide a copy in advance of your wedding date, may result in access being denied.

Cancellation  - By the client

In the event of the client’s cancellation of the wedding, the following charges will apply

Cancellations over 1 years notice - deposit retained by hotel

10- 12 calendar months – deposit plus 50% of the estimated cost

7-9  calendar months – deposit plus 75% of the estimated cost

3-6 months notice – deposit plus 85% of anticipated charges

less than three months notice - 100% of anticipated charges

Cancellations can only be accepted by the principle party that made the original booking and only when accompanied by written confirmation

By the hotel  -  The hotel may cancel the reservation if:
i)  The hotel or any part of it is closed due to circumstances outside it’s control
ii) If the booking may prejudice the reputation or cause damage to the hotel.

In such an event the hotel will refund any advance payment (including deposit) but will have no further liability.  The Hotel shall not be liable for any breach of this contract caused by any event or matter beyond its control including global pandemics, strikes, labour disputes, fire, riot, flood, war, Government enforced closure and including any other matter in the opinion of the Hotel proving impossible the performance of the contract but not being limited to matters listed here.

Check out
Check out is 10:30 a.m. Late check out will result in additional charges.

Insurance
You are advised to arrange your own insurance cover for the event in order to mitigate your loss in the event of cancellation, illness etc.