Blog 40 Years Of Service

Glen Yr Afon House Hotel Celebrates Its 40th Birthday

The Glen Yr Afon House Hotel in Usk, will celebrate its 40th birthday on 23rd March - 40 years to the day when it opened its doors to the very first customers. Since then, the hotel has welcomed many thousands of guests through the doors for family celebrations, weddings, dining or a stay in one of its 27 guest bedrooms.
 


In 1973 the Glen-Yr-Afon was bought by Peter and Jan Clarke together with another couple Rosemary and John Saunders although it soon came under their sole ownership when the Saunders' decided to leave and start a family. Today, Peter and Jan Clarke remain as Directors together with Tim Strong and Alex Brown who have both worked in the business since their teens.

Tim Strong, General Manager believes a total commitment to customer service has been the key to success: ‘as a business that has evolved over four decades the challenge has been to maintain the same fundamental standards as were set on the day the Hotel welcomed its first customers – giving excellent personal customer service and attention to detail. Thankfully we have a highly experienced team who share the same desire to make sure that every customer experience here is one they will always remember for the right reasons.’

Peter Clarke said “It has been a labour of love for 40 years with a lot of hard work but we remain as committed to excellent customer service today as we did back at the start’’

Interestingly the estate agent's documents from the purchase commented "It is a property with considerable potential for improvement". Many extensions to the original building have followed over the years with the Dining Room and Bar changing many times and the addition of the Library in 1982. The largest extension was completed in 1992 which added a further 12 bedrooms to the hotel together with a large function suite and an extended Dining Room.

The hotel’s 40th anniversary year will be celebrated at an evening of nostalgia on Sunday 23rd March where some of the hotel’s first customers will join the staff and other guests to mark the milestone anniversary. Guests include the very first couple who got married at the Hotel and their son and future daughter-in-law who have also set the date for their big day at the Hotel next year.

 

 

Posted on Tue 18th Mar 2014 at 13:19