Blog Coronavirus (COVID-19) Updates



Update: 23rd March 2020 (17:00)  -   In accordance with recent Government announcements the Glen Yr Afon House Hotel will be closed with effect from Monday 23rd March until further notice. This decision has been made with both the welfare of our staff and the public in mind.  We thank you for your continued support and look forward to seeing you back at the hotel in safer times.

Please bear with us during this time.   We are developing answers to some frequently asked questions on this page to help our customers as best as we can whilst we have no colleagues here to personally assist.  Please also note that we will do our best to respond to urgent emails although the frequency of checking mailboxes may not be as regular as usual so please bear with us.  

We will stay in touch and the latest updates will be available on this page, social media and direct communications to our guests as appropriate.

Frequently Asked Questions - Coronavirus

  • When will the Glen Yr Afon House Hotel re-open?  -  The Glen-Yr-Afon House Hotel will remain closed until further notice.  We are in contact with the relevant authorities and will work to reopen the Hotel to guests as soon as it’s appropriate to do so.  
     
  •  I have a wedding booked in the coming months - what will happen?  - All weddings booked for April and May have been postponed.  We have been in contact individually with couples affected and are working with them to re-schedule.  We will review the situation mid April for planned weddings in June and July.  At that stage we will again provide an update for the affected couples.  We will continue to review monthly and contact couples directly once the situation regarding their date is clearer.
     
  •  I am a guest at a wedding that has been postponed and have booked accommodation - what do I need to do?  - At this stage you need to do nothing.  Once we have agreed a re-scheduled date with our couples, we will automatically transfer all guest bedrooms booked for the original date to the revised date.  Once the hotel has re-opened, should you not be able to attend the revised date we will refund the deposit you have paid.
     
  •  How can I contact the Hotel?   - Currently the hotel is closed as our team comply with Government instruction.  We ask that you do not telephone the Hotel.  Please also be mindful that although email boxes to any of our departments will be monitored, this will not be as frequently as we would under normal circumstances.   We will do our best to respond to emails of an urgent nature as soon as we are able. 
     
  • Hotel Bedroom Bookings  -  With the exception of bedrooms booked for wedding guests (see above), all reservations until 30th April that have not pre-paid any charge or deposit will be cancelled automatically and there is no need to contact us.  Our Reservations Team have been contacting guests who have made pre-payments to make arrangements for moving, rescheduling or cancelling guest stays. Guests booking via Booking websites should effect cancellations through them.  Future bookings will be addressed as soon as we are able and upon continual review of the situation.
     

  • Gift Vouchers - All vouchers with expiry dates up to June 2020 will be automatically extended to 31st July 2020 for now. Further extensions may follow, pending updates to Government policy.


 

Update: 21st March 2020 (13:06) -  Regarding forthcoming weddings - this is an extract today from the Monmouthshire County Council website:

'I’m due to get married at an MCC registered venue, will my ceremony still go ahead?  - People due to get married will be contacted if any changes or cancellations are being made to their ceremony.


 

Update:  21st March 2020  (11.03)

In light of the Government's announcement yesterday  (20th March) our restaurant and bars are now closed.

The hotel will remain open with room service on food and beverages being offered until further notice.  Sadly our Mother's Day events have been cancelled and we have contacted those affected individually. 

Our reservations staff are experiencing increased call volumes at this time but please be assured that your booking is safe and your reservation can be deferred or re-arranged in due course.

The health and safety of our staff and guests is our utmost priority and we wish you all strength and positivity until this situation passes. Take care, stay safe and we hope we can rely on your continued support when the dust settles.


Posted:Thu 19th Mar 2020

We understand your concerns regarding venturing out at this time, not only to visit ourselves but other hotels, pubs + restaurants. Rest assured we are taking the appropriate measures at the Glen-yr-Afon.

We'd like to thank everyone who made the effort to join us over the weekend.
Just to reiterate, food service times, along with opening hours remain the same.

Although we understand this is not possible for all, please would you use a contactless payment device when paying to reduce the exchanging of physical money. We hope that this will help minimize the transmission of any nastiness!

We have put together leaflets which detail other helpful measures to take during this time. These can be found in Reception.

In times like these it's important to get behind your local, family-run pubs and restaurants, for which there are plenty in Usk.

Again, we would like to reassure our guests that we are taking every possible measure to minimise your concerns.

Many thanks for your understanding and support during this time.

Posted on Thu 19th Mar 2020 at 15:09